1/30/2024 0 Comments Handset not vr supportedIf your computer has two HDMI or DisplayPort ports, use the one that connects to the graphics card, not the computer's motherboard.The port's inside piece is normally blue, but older USB 2.0 ports are typically black or white on the inside. USB 3.0 ports have a special logo with an "SS" mark (indicating "SuperSpeed").Here's how to identify the correct ports: Make sure the headset's USB and HDMI or DisplayPort cables are connected to the correct ports on your PC. A message says "Connect your headset" but I’ve plugged in my headset Contact your headset manufacturer if the problem persists. If this message doesn't go away, make sure the protective sticker has been removed from the proximity sensor on the inside of the headset between the lenses. When you put on your headset, Windows Mixed Reality may need a few seconds to reload your space. If not, select Action > Scan for hardware changes.Ī message says "Put on your headset" but I have my headset on Open the Device Manager and see if the headset is listed under "Monitors". Windows may be unable to detect the display cable connection.Make sure that you plugged your headset's HDMI cable into an "HDMI out" port on your PC, not an "HDMI in" port.If you have an external monitor plugged into an HDMI port, try plugging it into a DisplayPort instead, and use the HDMI port for your headset.Download and install the drivers directly from AMD, Nvidia, or Intel, as they'll likely be newer than what's published to Windows Update. ![]() Make sure your graphics drivers are up to date.
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